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An Integrative Approach to Problem Solving
Presenter: Maretha Price
The discussion will open by distinguishing among the different types of causes, such a root causes, direct causes, contributing causes etc. It is crucial to understand the various causes and how they interact and contribute to the root cause of an incident. For instance, a latent cause may not necessarily lead to a root cause / incident, but it might have contributed to the severity of the incident. An understanding of the various types of causes guides a person to ensure that all the corrective actions are identified and implemented in a structured manner to prevent recurrences. This discussion will centre around the pros and cons of common techniques, as well as an integrative case study example of how each of these techniques.