SMRP Support Portal
To better serve our members and the maintenance and reliability community, SMRP is introducing a new Support Portal to help you submit questions and requests quickly and easily.
Thank you for reaching out to SMRP Member Support.
Due to the high volume of requests following our member portal launch on June 22, response times may be slightly delayed over the coming weeks. Our team is working through every ticket as quickly as possible and we appreciate your patience.
Please note that many inquiries related to the new portal involve technical troubleshooting, which requires additional time to research and resolve. Rest assured, your request has been received and you will hear from us as soon as possible.
For questions regarding logging in and how to reset your password in the new SMRP member portal, please visit our Login Help Page at Login Help – SMRP for step-by-step instructions
Thank you for your understanding and for being a valued member of the SMRP community.
Through the portal, your request is automatically routed to the appropriate SMRP team, helping improve response times and ensuring your inquiry reaches the right staff member. All support requests are tracked and managed in one system so we can provide more efficient and consistent support.
Members can typically expect a response within 1–2 business days.
Get started by selecting the category that best fits your request, so our team can assist you more efficiently. Support topics include Certification, Membership, Annual Conference, Sponsorship, and Training Academy, covering questions such as certification applications, membership inquiries, conference registration, sponsorship opportunities, and course support.
Need additional assistance? You can reach us by phone at 1-800-950-7354 during regular business hours, Monday through Friday, 9am to 5pm Eastern.
Need help fast? Try Our ChatBot!
Located on the bottom right of your screen, our ChatBot can quickly answer most common questions. We recommend starting here for the fastest support experience.